eae77 Privacy Policy

eae77 ("we", "us", or "our") operates the online betting and casino platform accessible at eae77.io. This Privacy Policy sets out how we collect, use, store, share, and protect personal information relating to individuals ("you" or "your") who access or use the eae77 platform, including those who register an account, place bets, make deposits, or simply browse the site.

eae77 is committed to protecting the privacy and security of all players. We recognise that the personal information you provide to us is sensitive and we take our obligations regarding its protection seriously. This policy is written in plain English so that our Bangladeshi players can understand exactly how their data is handled.

This Privacy Policy should be read in conjunction with the eae77 Terms and Conditions and the eae77 Responsible Gaming Policy. Together, these three documents govern the relationship between eae77 and its players.

This policy was last updated on 1 January 2026. The most current version of this policy is always available at eae77.io/privacy-policy.

eae77 collects personal data in the following categories. We collect only what is necessary for the specific purposes described in this policy — we do not collect data in excess of what is needed.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless specifically required for age or identity verification purposes and only with your explicit consent.

eae77 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or filling in any form on the platform.
• Automated technologies: Technical and usage data collected automatically when you access or use the eae77 platform, including through cookies, server logs, and similar tracking technologies. See Clause 7 for full details of cookie usage.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you make a deposit or withdrawal. This is limited to reference numbers and transaction status — eae77 does not receive your full mobile banking credentials.
• Identity verification services: Where required for KYC compliance, eae77 may use third-party identity verification services to cross-reference the identity documents you provide against authoritative databases.
• Fraud prevention agencies: We may receive data about you from fraud detection partners where there is a legitimate need to verify the integrity of account activity.

eae77 uses your personal data for the following purposes:

• Account management: To register and maintain your eae77 account, verify your identity and age (21+), process login requests, and manage account settings.
• Financial transactions: To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate record of your transaction history.
• Platform delivery: To provide access to sports betting, live casino, slots, crash games, and all other features of the eae77 platform.
• Promotions and bonuses: To assess your eligibility for welcome bonuses, reload offers, seasonal promotions (including Eid, Pohela Boishakh, and BPL tournament specials), and personalised offers based on your activity on the platform.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as defined in the eae77 Terms and Conditions.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion requests, and send responsible gaming reminders where appropriate.
• Legal compliance: To comply with applicable legal obligations, including retention of financial records and cooperation with lawful requests from relevant authorities.
• Platform improvement: To analyse usage data, identify technical issues, and improve the performance, design, and content of the eae77 platform.

eae77 does not use your personal data for automated decision-making that produces significant legal effects, except where such decisions are directly related to fraud detection or the enforcement of account restrictions under the Terms and Conditions. In those cases, you have the right to request human review of the decision — see Clause 10.

eae77 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and eae77 — including account registration, financial transaction processing, and platform access. Without this processing, eae77 cannot provide the service.
• Legitimate interests: Processing carried out for purposes that are in eae77's legitimate business interests, such as fraud prevention, security monitoring, analytics, and platform improvement — provided those interests are not overridden by your own rights and interests.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including financial record-keeping, anti-money laundering (AML) compliance, and responding to lawful authority requests.
• Consent: Where we process your data for marketing communications or non-essential cookies, we do so based on your explicit consent. You may withdraw consent at any time by contacting [email protected] or updating your browser cookie settings, without affecting the lawfulness of processing prior to withdrawal.

eae77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your BDT deposit or withdrawal transactions. Each payment provider operates under its own privacy policy and terms of service.
• Identity verification providers: Where KYC verification is required, we share your submitted identity documents with accredited third-party verification services. These providers are contractually bound to use your data solely for the purpose of identity verification on behalf of eae77.
• Fraud prevention agencies: In cases of suspected fraud, money laundering, or prohibited conduct, eae77 may share relevant account data with fraud prevention and law enforcement agencies as necessary to investigate and prevent illegal activity.
• Game providers: Third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive your session identifier and gameplay data for the purpose of delivering their games within the eae77 platform. They do not receive your full identity or payment information.
• Legal and regulatory authorities: eae77 may disclose your personal data to relevant authorities where required by applicable law, court order, or legitimate regulatory request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eae77's business, your personal data may be transferred to the acquiring entity, subject to the same protections described in this policy.

All third parties with whom eae77 shares personal data are required to maintain the confidentiality and security of that data, and to use it only for the specific purpose for which it was shared.

eae77 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on eae77.io:

You can manage optional cookies by adjusting your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling functional or analytical cookies may affect your experience on the eae77 platform, but it will not prevent you from accessing core features. Essential and security cookies cannot be disabled as they are necessary for the platform to function correctly.

eae77 does not use third-party advertising cookies or cross-site tracking cookies.

eae77 retains your personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Account data: Retained for the full duration of your active account relationship with eae77, plus a minimum of 5 years following account closure, to comply with financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with standard financial compliance requirements.
• KYC identity documents: Retained for a minimum of 5 years following account closure or the completion of the relevant identity verification process, whichever is later.
• Support communications: Retained for 3 years from the date of the most recent support interaction, or longer if related to an ongoing dispute or legal matter.
• Usage and technical logs: Retained for up to 24 months from collection, unless retained longer for fraud investigation purposes.
• Marketing preferences: Retained until you withdraw consent or request deletion, after which marketing communications will cease within 14 days.

When data is no longer required, eae77 securely deletes or anonymises it so that it can no longer be associated with you as an individual. Anonymised or aggregated data (which cannot identify you) may be retained indefinitely for analytical purposes.

eae77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption: All data transmitted between your device and eae77 servers is encrypted using industry-standard TLS protocols. The padlock symbol in your browser confirms that the connection is secure.
• Secure data storage: Personal and financial data is stored on encrypted servers with restricted access. Only authorised eae77 personnel with a specific operational need can access your account data.
• Access controls: Internal access to personal data is governed by role-based access controls. Access logs are maintained and regularly reviewed.
• Fraud detection systems: eae77 employs automated fraud detection tools that monitor account activity for unusual patterns, unauthorised login attempts, and suspicious transactions in real time.
• Regular security reviews: eae77's platform and data infrastructure undergoes regular internal security reviews to identify and address potential vulnerabilities.
• Staff training: All eae77 personnel with access to personal data receive data protection training and are bound by confidentiality obligations.

Despite these measures, no method of data transmission over the internet is 100% secure. eae77 cannot guarantee the absolute security of data in transit, but we commit to using commercially reasonable and industry-standard measures at all times.

As an eae77 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request within 7 business days and aim to fulfil it within 30 days.

The eae77 platform is strictly intended for adults aged 21 years and older. eae77 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

If eae77 discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all data will be deleted (or the deposited principal returned as appropriate under the Terms and Conditions), and the incident will be reviewed by our compliance team.

If you are a parent or guardian and believe that a minor under your care has registered an account on eae77.io, please contact us immediately at [email protected] so we can take prompt action. We take the protection of minors from online gambling extremely seriously and enforce our age verification procedures rigorously.

The eae77 platform may contain references to third-party services, including payment providers (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). When you interact with these third-party services — for example, by initiating a bKash payment — you are subject to that provider's own privacy policy and terms of service.

eae77 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you use in connection with your eae77 account. The inclusion of a third-party service on the eae77 platform does not constitute an endorsement of that provider's data practices.

eae77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes — that is, changes that substantively affect how we collect or use your personal data — we will notify registered players via email to the address on file, and display a prominent notice on the eae77 platform, at least 7 days before the changes take effect.

For minor, non-material updates (such as clarifications of existing language or corrections of typographical errors), we may update the policy without advance notice. The "Effective" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the eae77 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the updated policy, you should stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eae77 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 via the eae77 platform — Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all privacy-related enquiries within 7 business days and to resolve them within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. eae77 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.